General terms & conditions

T e r m s   o f    S e r v i c e

TERMS & CONDITIONS OF THE SALE

For Carry and Go Items/Accessories
* Return with original receipt and within 7 days of purchase in original resalable condition.
* Exchange or return to store credit only with original receipt and within 14 days of purchase in original resalable condition.

For In Stock Furnitures and Larger Products
* Prior to delivery or pick up, you have 3 days from the date of payment to change or cancel your order. If you choose to cancel your order, your money will be refunded in the form of store credit.
* However, after the delivery or pick up has taken place, any shipping cost will be the responsibility of the purchaser.
* A 15% restocking fee will apply to all items returned over $500 for any returns or exchange.
* All Items must be picked up or delivered within 10 days of product arriving or a storage fee of 3% per week of the value of the goods will apply (minimum $50 per week will be charged).

* All Special Orders, Custom Orders and Discounted Furniture and Accessories are final sale with no return or exchange.
* Delivery and assembly charges are not included.

LIMITED ONE YEAR WARRANTY

Homeyhome.ca  offers a limited one year warranty to the original purchaser, against manufacturer defects towards labour, materials or replacement, not including delivery.  Sales merchandise excluded. No part of this warranty will apply to any product which has been subject to misuse, alteration, improper care, normal deterioration due to wear, tear and exposure, corrosion or damage by any causes by rain, fire or other causes of acts of nature. Product under this warranty is limited to, at manufactures option, repairing or replacing the product which is returned to it’s place of business.

Many products sold at Homeyhome  do offer an extended warranty from the manufacturer; in this case, repair or replacement will be assessed, and if the item is no longer available store credit will be applied for the amount paid at time of purchase. In the event you receive an item you feel is defective, please send us photographs clearly showing the defect along with a written description so that we can assist you with submitting the claim to the manufacturer. HomeyHome will repair or replace the item if the situation warrants excluding any transportation costs.

Please provide the following information to be submitted to the email address:
[email protected]
· Name, address, phone number, proof of purchase
· Pictures of damage; 1 image of damage showing entire piece and 1 close up of damage, in high resolution.

You will be contacted via email or telephone within 72 Business hours of claim being made.